If you have a question that is not covered in our FAQ below, feel free to contact us at crystal@plantsforpets.com

Air Plant Questions:

I’ve heard that your company offers free air plants if you adopt a homeless pet. What do I need to do to take advantage of this promotion?

Our number one goal at Plants for Pets is to make a major impact with adoption groups in our area. To help further our cause, we offer 24 free air plants to anyone that has adopted a dog or cat from a certified nonprofit or local animal control in the last 14 days. The one other qualification we require is that you have already made at least one purchase from us, either from our website or on Amazon. All you need to do is email Crystal at Crystal@PlantsforPets.com. Please include an official document from the organization from which you received your pet for verification purposes. A shipping address should be included in the email. We would also love to show off your new family members on our website, so please include a photo, if possible!

My air plants arrived in rough shape. What should I do?

On rare occasions, your purchase may encounter issues during transit. This can be due to rough handling by the shipping company, or due to prolonged exposure to extreme temperatures. If anything like this happens to your plants, we are always ready to help make sure you are satisfied with your purchase! The first thing you need to do in this situation is send an email to Crystal@PlantsforPets.com. She will be sure to respond within 24 to 48 hours. We offer a 30-day guarantee and no-questions-asked replacement policy, so getting your new plants will be quick and painless! We do not require photos, but Crystal likes to offer advice when possible, and pictures make it much easier for him to diagnose your issues.

Am I over watering/under watering my plants?

Air plants require less water than your average houseplant. There are a few signs you can look for that may indicate whether you need to make changes to your care regimen. If the leaves of the plant are curling and turning yellow, there is a good chance that your air plant needs to be watered more frequently. If your plant is turning brown or black, or the base feels soft when given a gentle squeeze, your plant likely has been affected by over-watering. While we offer a comprehensive care guide with each order, it is highly recommended that you keep aware of climate conditions in your area and your house and adjust your watering schedule accordingly. Someone in Arizona will likely have much more demanding water requirements than someone in Washington, for instance.

What type of water should I use for my air plants?

We recommend using reverse osmosis water, or any water that has been given time to properly dechlorinate. Distilled water is not recommended because plants receive numerous benefits from the minerals contained in other water sources.

What is the best way to water my air plants?

While many sources on the internet suggested soaking your plants for various lengths of time, we do not think that is best for regular maintenance. This is not to say that it shouldn’t be done, but we have found that it depends on the circumstances, particularly if you plant is showing severe signs of underwatering. Many of the plants we offer have large bases that can trap water inside and cause rotting. Soaking the plant ensures that the inside of the plant will become fully saturated, making it difficult for the plant to dry out in an acceptable amount of time. If an air plant doesn’t dry quickly after watering, it will soon begin to decay at its base. Instead, we recommend using a mister/atomizer or a spray bottle that can produce a very fine mist of water. We offer a great spray bottle on our website, but honestly any bottle you have at home that hasn’t had chemicals in it before will do the trick! You will want the outside of the plant to be saturated, but please be sure that the plant is able to dry within 1 to 2 hours!

I keep my air plants in a holder/planter/etc. Is it okay to water them inside their container?

Air plants cannot be left in standing water or moisture while they are drying. This will cause irreparable damage to the plant. We highly recommend removing your plants and allowing them to dry on top of some kind of absorbent material. For many plants, it is best to invert them while they dry to help keep moisture from accumulating in the base of the plant.

Do my air plants need to be placed in soil or another type of substrate?

Air plants are unique in that they don’t need to be planted or rooted in any way. Their leaves gather nutrients from both water and air, so soil or substrate is not necessary for their health. The possibilities for safely displaying air plants are endless! Many people will hang them in holders, or even affix them to driftwood for a unique decorative piece.

Should I leave my air plants in direct sunlight?

Air plants do best when given indirect sunlight; however, they can thrive quite well in the sun if the conditions are right. Your air plants should always have an adequate amount of shade if left outdoors. Be aware that if you choose to keep your air plants outside in direct sunlight, they will be prone to drying out faster. If the temperature falls below 50° F, they should be taken inside. Air plants are very hardy, but they are tropical plants and therefore do not fare so well in cool temperatures. It is recommended to offer your plants strong artificial lighting indoors, if possible. The plants we sell have been chosen specifically so that they will do well in low light setups; however, just like any house plant, they will need a light source to help them maintain a healthy day/night cycle.

My air plant has a white powder covering it. Should I be worried?

There’s no need to be concerned! The powdery particles you see on the plants are called trichomes, and they are vital for their health. Air plants produce these to trap nutrients from both the air and water. These will come and go as the plant ages.

My air plant bloomed and looked beautiful, but now it appears to be dying. Am I doing something wrong?

When an air plant blooms, it has reached its full maturity. The blooming phase may last for days or even weeks, depending on the species. Unfortunately, this also means it is reaching the end of its life cycle. The upside to this is that a blooming air plant is in the process of reproducing, and it should produce “pups” during this phase. These pups are basically baby air plants that will grow out from the parent plant. Once they have reached roughly 1/3 the size of the parent plant, they are able to be removed safely. It is recommended that you do this by VERY carefully and gently twisting the pup at its base. If the plant is particularly fragile, you may also use small clippers to trim the pups off.

  

Shipping Questions:

How much do you charge for shipping?

We offer free shipping to all locations in the United States for all orders over $25. For smaller orders, we have a flat rate of $5.99 for shipping, regardless of your location.

Can you ship outside of the United States?

Unfortunately, we cannot ship outside of the United States at this time. This is because we do not know the restrictions on live plants that other countries have, and because our packages would likely be delayed a long time in customs, which would likely affect and possibly kill the plants inside.

What carrier do you use for shipping orders?

We use the United States Postal Service (USPS), and we ship all orders using their First Class or Priority Mail services, both of which have 2- to 3-day transit times. After shipping thousands upon thousands of packages out, we have found that two days is a short enough time for our plants to arrive safely at most destinations.

Unfortunately, we do not offer expedited shipping on our website at this time. If you live in an area that is experiencing extreme weather (in which the temperature is consistently below 30° F or above 90° F) and you have an Amazon Prime account, we recommend buying from our store on Amazon and choosing their expedited shipping option (1-day transit time to all locations except Alaska). The Amazon Prime program enables us to offer much lower prices on expedited shipping than we could here on our website.

If you don’t have an Amazon Prime account, you can still purchase expedited shipping on Amazon without the Prime member discount.

How will I know when to expect my package to arrive?

We will send you an email when we print your shipping label, and that will be the day we ship your order out. This email will include your USPS tracking number as well. Our normal handling time is 1 to 2 days for all orders, and then our packages are in transit via USPS for 2 to 3 days. Thus, in almost all cases, you can expect your package to arrive within 2 to 5 days of the day you placed the order. We strive to ship all orders as fast as humanly possible, and we sometimes even ship orders out the same day!

However, our handling time is subject to change during certain times of the year due to extreme weather conditions. If the temperatures outside are extreme in either direction (below 30° F or above 90° F) in our location and/or yours, we reserve the right to delay shipping your plants until it is safe to do so.

Since we are dealing with live plants, we may occasionally have an unexpected shortage in inventory that causes a delay in shipping your order. Please keep in mind that although speedy shipping is a top priority for us, we also value the health of our plants and we will always do all we can to make sure your plants arrive safely. If your order is significantly delayed for any reason, or if you will not be at the shipping address to receive the order on the day it is scheduled to arrive, you can cancel your order at any time and receive a full refund.

Do you have a retail location and/or do you offer local pick-up?

We do not have a storefront, though this is something we would love to have sometime in the future when we grow large enough. We operate out of a warehouse on the south side of Indianapolis and we do not have a storefront, so we are unable to offer a local pick-up option at this time. However, we hope to expand enough to set up a space for local customers someday in the future!

How does shipping live plants work when the weather is extremely hot or extremely cold?

We may temporarily extend our handling times during certain times of the year due to extreme weather conditions. If the temperatures outside are extreme in either direction (below 30° F or above 90° F) in our location and/or yours, we reserve the right to delay shipping your plants until it is safe to ship them.

If you live in an area that is experiencing extreme weather and you have an Amazon Prime account, we recommend buying from our store on Amazon and choosing their expedited shipping option (1-day transit time to all locations except Alaska). The Amazon Prime program enables us to offer much lower prices on expedited shipping than we could here on our website.

If you don’t have an Amazon Prime account, you can still purchase expedited shipping on Amazon without the Prime member discount.

Do you include heat packs or cold packs with shipments?

If a heat or cold pack is needed due to weather conditions, we will include one in your package at no extra charge. If you have concerns about the temperature in your area, we recommend buying from our store on Amazon and choosing their expedited shipping option (1-day transit time to all locations except Alaska). The Amazon Prime program enables us to offer much lower prices on expedited shipping than we could here on our website.

If you don’t have an Amazon Prime account, you can still purchase expedited shipping on Amazon without the Prime member discount.